Frequently Asked Questions
How do I submit a Service Desk ticket?
Send an email to ServiceDesk@trexsolutionsllc.com or visit https://support.trexsolutionsllc.com/. From the website you can either report an issue or login and submit a request.
What is a Sharepoint newsfeed?
The SharePoint Newsfeed allows you to stay current with things other people post and share. Your newsfeed is on the homepage.
How can I stay updated on new Intranet content?
You can follow specific sites and see updates from them on your newsfeed. Click the Follow Star Icon in the upper-right-hand-corner of the site, which changes the text from "Not Following ☆" to "Following ★".
How do I set up my T-Rex email on a mobile device?
- Download and install the Microsoft Outlook application on your mobile device from the App Store or the Google Play Store.
Android Note: Download the Intune Company Portal app. You do not need to open or setup this application, but you must have it installed to access T-Rex email on your mobile device.
- Open the Outlook application and sign in with your T-Rex credentials.
- Click the Register button to register your device.
- Now download the Microsoft Edge browser app (required to open any web links that sent to your T-Rex email), and any other Microsoft apps you would like such as Word, Excel, OneDrive, etc.
Where can I find more information about company policies?
All T-Rex policies are stored in the Process Asset Library (PAL). The PAL is a repository for all T-Rex process assets that establish the business activities to perform in a repeatable, efficient manner. The process assets are an important foundation for our mature process credentials – ISO 9001:2008, CMMI-DEV-L3 and CMMI-SVC-L3. The PAL is at the URL: https://trexcorporation.sharepoint.com/pal
The login information is the same as you use for logging into T-Rex email.
How do I get replacement computer equipment?
For any computer equipment requests, please submit a ticket by clicking this link.
What do I do with email spam or a phishing attempt?
Forward the email as an attachment to abuse@trexsolutionsllc.com.
How do I submit a document to the PAL?
Navigate to the PAL: https://trexcorporation.sharepoint.com/pal/default.aspx
There is a button at the top right of the page to submit a document.